1. Introduction
These General Terms and Conditions (hereinafter referred to as “GTC”) apply to purchases made in the webshop operated by Lanovyl Performance GmbH (Pfarrgasse 52, 1230 Wien, Austria, e-mail: [email protected], hereinafter referred to as “Provider”). The webshop exclusively sells cosmetic products, and purchases are subject to the applicable European Union regulations and Austrian consumer protection laws.
2. Purchase and Conclusion of Contract
- Purchases in the webshop are only possible online via credit card payment or bank transfer.
- By submitting an order, the customer accepts the GTC.
- The contract is concluded upon order confirmation.
- The customer has the opportunity to review and modify their order before finalizing it.
- All essential information regarding the products is clearly displayed before placing an order.
3. Shipping and Returns
- The products are delivered in accordance with the European Union’s consumer protection regulations.
- Customers have the right to withdraw from the purchase within 14 days without providing any reason, provided the product is in unopened condition.
- The cost of returns is borne by the customer unless they have received a defective or damaged product.
- Returned products are processed within a maximum of 14 working days.
- Refunds are issued using the original payment method.
- The right of withdrawal does not apply to cosmetic products where the original packaging has been opened.
- Returned products must be appropriately packaged to prevent damage during transit.
4. Payment Terms
Available payment methods in the webshop:
- Credit card payment
- Bank transfer
Important payment information:
- The order will be processed and shipped only after payment is received.
- Prices are displayed in Euros (EUR).
- The customer is required to pay the full purchase price at the time of order placement.
- Installment payments are not available.
- Payments are made securely through an encrypted connection.
5. Warranty, Product Liability, and Compensation
- The Provider offers a warranty for the products in accordance with general EU regulations.
- Customers may contact customer service in case of complaints.
- If a customer receives a defective product, they must provide photographic documentation within 24 hours of receiving the product when submitting a complaint.
6. Right of Withdrawal and Its Exercise
- Customers have the right to withdraw from the purchase within 14 days without providing any reason.
- The withdrawal intention must be communicated in writing (via e-mail or letter).
- The refund will be processed within a maximum of 14 days after the withdrawal notice is received.
- Refunds are issued using the original payment method.
- The right of withdrawal does not apply to cosmetic products where the original packaging has been opened.
- A sample withdrawal form is made available to customers on the website.
7. Data Processing and Privacy Policy
- The Provider processes customers’ personal data in accordance with the EU General Data Protection Regulation (GDPR).
- Data is used exclusively for order fulfillment and customer support.
- Data is not shared with third parties, except for logistics partners for shipping purposes.
- Customers have the right to request the deletion or modification of their data at any time.
8. Jurisdiction and Applicable Law
- Matters not regulated in these GTC are governed by Austrian law.
- Any disputes shall be resolved by the competent Austrian courts.
- In case of disputes, prior consultation between the customer and the Provider is required to reach an amicable solution.
9. Contact Information
Lanovyl Performance GmbH
Address: Pfarrgasse 52, 1230 Wien, Austria
E-mail: [email protected]
These GTC are effective as of March 15, 2025.
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